Return Policy

Overview

At Biomotion, we are committed to delivering high-quality printing services that meet your expectations. We understand that sometimes issues may arise, and we want to ensure that you are completely satisfied with your order. This Return Policy outlines the conditions under which returns, refunds, and reprints are available.

Please read this policy carefully before placing your order. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.

Custom Printed Products

Due to the custom nature of our printing services, all products are made to order based on your specific requirements and specifications. As such, we generally do not accept returns or offer refunds on custom printed materials unless there is a defect in the product or an error on our part.

Custom printed products include, but are not limited to, business cards, letterheads, brochures, flyers, banners, posters, and any other materials printed according to your custom design and specifications.

Quality Guarantee

We take pride in the quality of our work and stand behind every product we produce. If you receive a product that is defective, damaged, or does not meet the specifications you approved, we will work with you to resolve the issue promptly.

Our quality guarantee covers the following situations:

• Printing defects such as smudging, streaking, or color inconsistencies that were not present in the approved proof
• Incorrect quantities delivered
• Wrong product specifications (size, paper type, finish) that do not match your approved order
• Damage during shipping or handling
• Our error in reproducing your approved design or specifications

Reporting Issues

If you believe your order has a quality issue or error, you must notify us within 7 business days of receiving your order. To report an issue, please contact us with the following information:

• Your order number
• A detailed description of the issue
• Clear photographs showing the defect or error
• The quantity of affected items

Please send this information to customer@biomotion.world or call us at +1 (203) 513-8214. Our customer service team will review your claim and respond within 2 business days.

Claims submitted after 7 business days from the delivery date may not be eligible for resolution under this policy.

Resolution Options

If we determine that your order has a valid quality issue or error on our part, we will offer one of the following resolution options at our discretion:

Reprint

We will reprint your order at no additional charge, ensuring that the new products meet the correct specifications and quality standards. Reprints will be processed as quickly as possible and shipped to you at no extra cost.

Partial Refund

If only a portion of your order is affected and you wish to keep the acceptable items, we may offer a partial refund for the defective or incorrect items.

Full Refund

In cases where the entire order is unusable due to our error or defect, we will issue a full refund of the purchase price. Refunds will be processed to the original payment method within 7-10 business days.

Credit Toward Future Orders

As an alternative to a refund, we may offer store credit that can be applied to future orders. Store credits do not expire and can be used for any of our services.

Customer Responsibility

While we strive for perfection, certain aspects of your order are your responsibility. We cannot accept returns or offer refunds for the following situations:

• Errors in the design, text, or images that you provided and approved in the final proof
• Spelling, grammatical, or factual errors in your supplied content
• Color variations that are within industry-standard acceptable ranges
• Differences between how colors appear on your screen versus the printed product
• Changes of mind regarding design, color, or product specifications after production has begun
• Delays in delivery caused by incorrect or incomplete shipping information provided by you
• Damage to products after delivery has been completed
• Orders that you no longer need or want

It is your responsibility to carefully review and approve all proofs before authorizing production. Once you approve a proof, you are confirming that all information is correct and that you accept responsibility for the content.

Proof Approval Process

For most orders, we provide a digital proof for your review and approval before production begins. This proof shows how your final product will look, including layout, colors, text, and images.

You must carefully review the proof and notify us of any changes or corrections needed. Once you approve the proof, production will begin, and changes cannot be made. By approving the proof, you accept responsibility for the accuracy of all content and design elements.

If you choose to proceed without proof approval or waive the proofing process, you assume full responsibility for the final product and waive your right to claim errors in content or design.

Cancellations

Order cancellations are accepted under the following conditions:

Before Production

If you wish to cancel your order before production has begun, please contact us immediately. If we have not yet started working on your order, we will issue a full refund minus any design fees or setup charges that have already been incurred.

During Production

Once production has begun, orders cannot be cancelled. However, if there are extenuating circumstances, please contact us to discuss possible options. Any cancellation during production may be subject to charges for work completed and materials used.

After Production

Orders cannot be cancelled once production is complete. You will be responsible for the full payment of the order.

Shipping and Delivery

We are not responsible for delays caused by shipping carriers or circumstances beyond our control. If your order is lost or damaged during shipping, please contact us immediately so we can file a claim with the carrier and arrange for a replacement or refund.

You must inspect your order upon delivery and report any shipping damage within 48 hours. Claims for shipping damage reported after 48 hours may not be eligible for resolution.

Please ensure that you provide accurate and complete shipping information. We are not responsible for orders delivered to incorrect addresses due to customer error. Additional charges may apply for reshipment to the correct address.

Refund Processing

Approved refunds will be processed within 7-10 business days of approval. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Shipping charges are non-refundable unless the return is due to our error or a defective product. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.

Return Shipping

If we request that you return defective or incorrect products, we will provide you with a prepaid shipping label. Do not return products without authorization from our customer service team.

Products returned without authorization will not be accepted and will not be eligible for refund or replacement.

Limitation of Liability

Our liability for any claim related to your order is limited to the purchase price of the product. We are not liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products, even if we have been advised of the possibility of such damages.

This includes, but is not limited to, lost profits, lost business opportunities, or damages resulting from delays in delivery or production.

Exceptions and Special Circumstances

We understand that unique situations may arise that are not covered by this policy. If you have a special circumstance or concern, please contact our customer service team. We will review your situation on a case-by-case basis and work with you to find a fair resolution.

We reserve the right to make exceptions to this policy at our sole discretion.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the new Return Policy.

We encourage you to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions about this Return Policy or need to report an issue with your order, please contact us:

Biomotion
3 Enterprise Drive, Shelton, CT 06484, USA
+1 (203) 513-8214
customer@biomotion.world

Our customer service team is available Monday through Friday, 8:00 AM to 6:00 PM, and Saturday, 9:00 AM to 2:00 PM. We will respond to all inquiries within 2 business days.